For providers and billing offices

Who we are

ItemizeIt is a consumer service that assists patients in reviewing and understanding their medical bills. When you receive correspondence from us, we are writing at the direction and written authorization of your patient, who remains the account holder and decision maker.

What our letters request

• An itemized statement
• Clarification of specific line items
• Supporting documentation for a charge
• Verification of quantities or dates of service
• Insurance reprocessing where it appears an adjustment was not applied
• Correction of a discrepancy the patient has identified
• A copy of your financial assistance policy

What our letters are not

We do not press for settlement of a valid balance, request that you accept less than an amount confirmed to be owed, or seek changes to payment terms. Our correspondence asks questions and requests documentation on the patient’s behalf.

How to respond

Each letter includes a case reference and a dedicated response address. Responding to that address routes your reply directly to the correct patient case. You may also respond directly to the patient; we ask only that the patient forward it so their case record stays accurate.

Authorization

Every communication we send is preceded by a signed patient authorization identifying the account, the dates of service, the scope of the request, and the expiration of that authorization. If you would like a copy of the authorization on file for a specific case, reply to the case address and we will provide it.

Contact

providers@useitemizeit.com