The short version is on the How it works page. This is the complete breakdown, from creating an account to a case getting closed.
A confusing bill is easier to face when you're not the only one looking at it. Every bill you upload becomes its own case, tracked and organized from day one. Before we touch anything, we tell you plainly how AI is involved and what we can and can't promise.
A PDF, a phone photo, or a screenshot is enough. We do a quick first pass and show you what we found, provider, total, date of service, so you know right away we're actually looking at your bill, not running you through a generic script.
One question at a time, never a long form. We ask what you remember about your care, not because we doubt you, but because your account of what happened is part of what gets a charge corrected.
Duplicates, upcoding, unbundled charges, prices far above typical rates, financial help you may qualify for. This is the detailed line-by-line check a busy billing office rarely gives an account on its own. You can watch it happen in real time.
Every finding comes with a confidence rating and a plain-English explanation, what we noticed, and why it may be worth questioning. Often it turns out the confusing number on your statement wasn't something you misunderstood, it was something that may genuinely be wrong. This part is always free.
Some people prefer to send their own letters and stay hands-on. Others want it taken off their plate entirely, phone calls included. Both are valid, and there's a path built for either one, you're never locked into more than you're ready for.
A billing dispute request, follow-up letters, and a phone guide with exactly what to say, all written around your specific findings and your own account of what happened. If we're sending anything on your behalf, you see the exact letter first, word for word, before it goes out.
A short authorization step walks you through exactly what will be sent and when, in plain language. Nothing goes out until you've reviewed it and said yes. Your first letter goes out with tracking, so you have proof it was received.
Your case stays visible the entire time, no wondering whether it's actually being worked on. When the provider responds, we summarize plainly what they said, what it means, and what happens next, and we pause rather than guess if anything looks unclear.
Every case has its own assistant that knows only that case. Ask it to explain a finding or tell you what to do next, in plain English, any time you have a question, without waiting on hold.
Upload your bill and see, for free, whether what you're being asked to pay is actually right.
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