Questions about your case, your account, or the service.
For questions about an active case, the fastest path is the Case Assistant inside that case, since it has your findings and documents in front of it. For anything else, email us.
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Please include your case reference number on any physical correspondence so we can match it to the correct case.
We aim to respond to support email within one business day. Provider responses received on your behalf are added to your case and explained in plain English, and you are notified when that happens.
We cannot provide legal, medical, clinical, insurance, or coding advice, and we cannot tell you whether to pay a bill. Those decisions are yours.
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